Customer Service Associate (Carol Stream)

Title: Customer Service Associate

Job Location: Carol Stream, IL

Job Type: Temp-To-Hire

Shift: Monday-Friday, 9 a.m.-5:30 p.m. and 9 p.m.-3 a.m.

Salary: $13.00/hour

Benefits:

  • PTO
  • Holiday Pay
  • Health Insurance

Job Description:

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders/changes according to established department policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Partner with sales reps to meet and exceed customer’s service expectations.
  • Additional duties as assigned.

Job Requirements:

  • Basic computer skills (especially Excel)
  • Attention to detail.
  • Ability to understand and carry out written and oral instructions.
  • Ability to work in a fast-moving team.
  • Records maintenance skills.
  • Knowledge of light equipment operation and/or maintenance.
  • Ability to lead and train staff.
  • Ability to read, sort, check, count and verify numbers.
  • Ability to meet attendance schedule with dependability and consistency.
  • Must be able to sit for long periods of time.
  • Must be able to operate phone and computer.
  • Occasionally move between the customer service department to gather information or complete orders for customers.

Apply today or call, 630-221-8100 for more information.

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